Media Works BBB Reliability Report

BBB Reliability Report

MediaWorks
1720 Windward Concourse Suite 430
Alpharetta, GA 30005

General Information

Principal: Mr. Bryan J. Rader
Customer Contact: Ms. Heather Thomas Director of Customer Care
Phone Number: (678) 366-9900
Fax Number: (678) 366-9947
BBB Membership: This company is not a member
Type-of-Business Classification: Television-Cable, CATV & Satellite

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business

This company offers Cable/Telecommunications Operator.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

The Bureau processed a total of 24 complaints about this company in the last 36 months, our standard reporting period. Of the total 24 complaints in the last 36 months, 9 of those were closed in the last 12 months.

Complaints Concerned
Advertising Issues: 2
Outcome of all complaints -
Unresolved: 1; |[Company failed to resolve the
complaint issues through the BBB voluntary and self-regulatory
process.]| Administratively Closed: 1; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]|

Delivery Issues: 1
Outcome of the complaint -
Resolved: 1; |[Company resolved the complaint issues.
The consumer failed to acknowledged acceptance to the BBB.]|

Repair Issues: 1
Outcome of the complaint -
No Response: 1; |[Company failed to respond to the BBB
or to the consumer to resolve the issues.]|

Service Issues: 11
Outcome of all complaints -
Resolved: 8; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Unresolved: 1; |[Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.]| No Response: 2; |[Company failed to respond to the BBB or to the consumer to resolve the issues.]|

Product Issues: 2
Outcome of all complaints -
Resolved: 2; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]|

Refund or Exchange Issues: 1
Outcome of the complaint -
Administratively Closed: 1; |[BBB determined the
company made good faith and reasonable offer to resolve the
issues, but the consumer did not accept the offer.]|

Contract Issues: 1
Outcome of the complaint -
Administratively Closed: 1; |[BBB determined the
company made good faith and reasonable offer to resolve the
issues, but the consumer did not accept the offer.]|

Billing or Collection Issues: 5
Outcome of all complaints -
Resolved: 3; |[Company resolved the complaint issues.
The consumer acknowledged acceptance to the BBB.]| |[Company
resolved the complaint issues. The consumer failed to acknowledged acceptance to the BBB.]| Administratively Closed: 1; |[BBB determined the company made good faith and reasonable offer to resolve the issues, but the consumer did not accept the offer.]| No Response: 1; |[Company failed to respond to the BBB or to the consumer to resolve the issues.]|

Additional Information

Additional Doing-Business-As Names: Apartment Media Works
Additional Phone Numbers: 888-633-4252
770-754-4977 Fax

Company Management

Additional company management personnel include:
Ms. Heather Thomas Director of Customer Care

Report as of 07/06/2006
Copyright 2006 Better Business Bureau

As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.